U-Matter Terms of Service
Last updated: April 2026
Acceptance of Terms
By accessing or using U-Matter, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
Description of Service
U-Matter provides an aged care experience rating platform that aggregates ratings from staff, residents, and relatives of nursing homes across Australia. The platform displays aggregated ratings using a heart icon system (green, orange, broken).
User Accounts
- Registration requires a valid email address or phone number
- You must select one role (staff, resident, or relative) which cannot be changed
- Resident and relative users are locked to one nursing home
- Staff users may review multiple nursing homes
- You are responsible for maintaining the confidentiality of your account
Reviews and Ratings
- Reviews must reflect your genuine experience
- Reviews are submitted subject to geofence verification
- You may submit one review per facility per 24 hours
- U-Matter reserves the right to invalidate fraudulent or misleading reviews
- Reviews become part of the aggregated facility rating
Heart Icon System
- Green Heart: Excellent experience (high confidence, score 6/6)
- Orange Heart: Neutral or insufficient data
- Broken Red Heart: Poor experience (high confidence, score 1-2/6)
- Heart icons are calculated using a weighted aggregation formula
- Confidence rules determine when a green or broken heart is displayed
Geofencing
- Reviews can be drafted anywhere but are uploaded when you are at the facility
- GPS location is verified server-side to prevent spoofing
- Reviews queued for geofence upload expire after 30 days
Intellectual Property
All content on U-Matter (excluding user-submitted reviews) is the property of U-Matter Pty Ltd. The heart icon system and rating methodology are proprietary.
Limitation of Liability
U-Matter provides aggregated experience ratings and does not guarantee the quality of care at any facility. Ratings should be considered alongside other factors when making aged care decisions. We do not guarantee the accuracy, completeness, or reliability of any ratings.
Changes to Terms
We may update these terms from time to time. Continued use of the platform constitutes acceptance of updated terms. We will notify users of significant changes through the app or by email.
Contact
For terms-related inquiries, contact us at legal@umatter.com.au